PAMELA JONES 301 S.W. Oak #342 Walla Walla, Washington 97988 (206) 555-5555 careerfolio@aol.com www.careerfolio.com/pamjones

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PROFESSIONAL PROFILE
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APPLICATIONS / BUSINESS ANALYST with solid skills in systems development, user support, technical troubleshooting, quality assurance, problem solving, and documentation. Ten years' previous business experience provided first-hand knowledge of diverse business operations and management information requirements.

* Skilled in determining system requirements and specifications for complex application development projects.

* Able to communicate effectively with multifunctional teams, programmers and technical staff at all levels.

* Strong customer service orientation. Experienced in consulting with users, resolving problems and meeting
specific technical and business needs.

* Effective project manager with ability to coordinate multiple projects simultaneously.

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TECHNOLOGY EXPERTISE
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Microsoft Windows 3.x, 9x, and NT, DOS, Microsoft Office, Corel Office Suite, Microsoft Project, Lotus Notes, Novell GroupWise, Internet Explorer, Netscape Communicator, Flow Chart, IBM Client Access, LAN / WAN, Rumba, Visual Basic, IBM AS/400

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EXPERIENCE
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WASHINGTON JUDICIAL DEPARTMENT
Walla Walla, Washington

Systems Analyst (1996-Present)

* Assess users' needs to determine functional and business requirements for new software applications.

* Developed system requirements for new division of the Washington Tax Court. Completed extensive research and analyzed statutes for required fields.

* Conduct and document QA testing on all newly developed applications.

* Work closely with onsite managers to coordinate multiple software installations.

* Create training manuals for new applications and develop help files to meet needs of specific users.

* Provide training and technical support to users throughout the state of Washington.

* Promoted from ...

Business Analyst (1994-1996)

* Hired specifically to resolve onsite operational issues during major conversion project (affecting county / state computers and numerous data fields). Proposed innovative solutions that resolved workflow problems.

* Maintained ongoing communication with the Information Systems (IS) Department.

* Created new procedure manuals to ensure consistent
workflow.

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PREVIOUS BUSINESS EXPERIENCE - Ten years
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Founded, managed, and operated various successful small businesses. Developed and administered company policies. Created business and marketing plans. Conferred with attorneys, accountants, and marketing staff to ensure that company goals were met.

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EDUCATION
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Portland State University, Portland, Oregon
B.S. Degree, Computer Science (1994)

* Graduated Magna Cum Laude
* Golden Key National Honor Society

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AFFILIATIONS
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Project Management Institute

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